So I finally hired my first part-time help for my vintage watch repair and sales shop here in Portland. Its been just me for three years and Im honestly drowning in emails and DMs while trying to actually do the repairs. I have about a week before he starts and Im trying to map out a training schedule but Im kinda stuck on what to actually drill into his head first. I looked online and most of the blogs say you gotta focus on empathy and active listening because you cant teach personality but then other forums say that if the agent doesnt know the technical specs of the movements or the shipping policies inside out they are just gonna frustrate people. I see both sides but I only have like three days to really sit down with him before I need to get back to the bench. Do I focus on the soft skills side of things so he sounds human or do I just hammer him with the product database and the CRM software? Is there like a specific balance that works best for a tiny one-man operation turning into a two-man team? Just curious what people actually prioritize when they have zero time and a very small budget for training...